I'm constantly amazed that in spite of being able to create and build huge projects, in an amazingly short period, organisations here can't ever seem to think about the most basic, simple requirements.
Not anything difficult, just the most basic admininstration and procedures.
I posted the other day about a major change to the flow of traffic just outside Knowledge Village, done in the dead of night so that the morning rush met a brand new road system - but no-one thought of the need to erect signs warning of "Changed Traffic Conditions".
The Metro was promoted by the brand-building 'My City - My Metro' ad campaign - but no-one thought to run a campaign telling people how to actually use the trains.
The Metro also has stations at the airport - but no-one thought that airline passengers would need to take their luggage on the train.
The National had another one in its report on the Abu Dhabi F1 race.
By all accounts they've created one of the world's best F1 racing circuits and infrastructure, and all in an amazing time-frame.
Then you get to the most basic parts, getting there and back.
They put in a whole fleet of shuttle buses - but no-one thought that they may need to tell passengers where to catch the buses or where the buses were going.
A passenger said:
"I found that while it got us there and to the event very well, there was no instruction getting back. People were getting on wrong buses, buses were going to wrong stops."The electronic signs on the buses simply read 'Gateway', which not surprisingly confused a lot of passengers.
As usual, no-one thought of the basics in advance.
Having created chaos they hurriedly made the changes which should have been in place from the beginning:
Several changes were made yesterday to improve pedestrian traffic flow. A metal barrier separated the bus passengers heading towards the colour-coded parking zones from those heading to the three park-and-ride locations at Marina Mall, Shahama and Zayed Sport City.
The electronic signs on the buses now read Purple, Orange, Blue or Lime directing them to specific car parks.
"It’s a lot better tonight now that they have the bars filtering you into a line."
Mark Robinson, 30, from the UK, said it took him only five minutes to find a bus. The previous day getting on to a bus had taken an hour and 40 minutes, he estimated.Organisations staffed by people from all over the world, many of them very highly paid, presumably recruited for their expertise. And time after time after time, across organisation after organisation, they get the basic simple stuff completely wrong.
The National story is here.